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Provider information and services
Tokai Kisen Pax
Luggage & cancellation policy
Luggage included
Two pieces of carry-on luggage per person are allowed, with total dimensions not exceeding 120 cm and total weight not exceeding 20 kg.
Additional luggage
Larger luggage exceeding the standard carry-on limits can be checked for an additional fee.
Luggage storage
Checked luggage is accepted for items exceeding carry-on limits, with specific charges applied.
Cancellation Policy
Cancellation fees apply based on the timing of cancellation, with specific percentages or minimum amounts depending on the ticket type and time of cancellation.
Refund
Full refunds are provided if the ferry is canceled due to circumstances beyond the company's control.
Unaccompagned minor
Unaccompanied minors are not permitted on board.
Amenities on board the ferry
Food sold onboard
Meals are available for purchase at the on-board restaurant; the fare does not include meals.
Seat reservation
Seat reservations may require an additional fee, depending on the ticket type and reservation time.
Toilets
Accessibility
Guide dogs, hearing dogs, and service dogs are allowed on board free of charge.
Bikes
Bicycles can be carried on board if contained in a bicycle bag; groups depositing five or more bare bicycles are requested to contact the cargo group in advance.
Pets
Service animals such as guide dogs, hearing dogs, and service dogs are permitted on board.
Cabin reservation
Cabin reservations are available for an additional fee, with specific charges depending on the cabin type.
Motorbike
Motorcycles up to 250cc are allowed on large passenger ships for a fee; motorcycles are not permitted on jet ferries.
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