Avanti West Coast: Tickets, Timetables and Facilities

Avanti Trains are usually quite narrow due to their high-speed capacity, so it's important to ensure the aisles are kept clear. Wheelchair Assistance is available for elderly, injured or disabled passengers who require assistance to feel more comfortable when getting on or off the train. Call the JourneyCare team for more details on +448000 158 123 and you'll get help on the day of travel.

You can bring up to 2 items of luggage measuring 30cm x 70cm x 90cm as well as a bad that fits on your lap. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively, place them under the seat in front of you. Make sure your luggage does not block the aisles or exits.

Avanti Trains offer free Wifi unboard their trains, with better connectivity than ever. According to their website—even when you go through a tunnel! Read messages, reply to emails or scroll through social media whilst you're on the way back home to going to work. According to the news, the new fleet of Pendolino trains from First Trenitalia Group will have a more reliable Wifi connection.

You can take your cat, your dog, your small 'domesticated' animal—as long as they are nice to other passengers and do not take up a seat. In First Class you can also take your pet with you. If you want to take even more fluffy animals, a small fee of €5 will be added.
Animals which cannot be kept on a lead should be in a pet carrier no larger than 85 x 60 x 60 cm. Make sure your carrier fits the size of your pet so they are in comfort. If you have a guide dog you can call 0345 528 0253 if you need further assistance on your journey.

Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Avanti West Coast Trains website. Their customer service will contact you if they retrieve it, or if it is handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.

Great news - bikes are allowed on Avanti West Coast Trains trains. Folding bikes can be stored in the luggage racks to save space. Ensure to reserve a space online (free of charge) to make sure that there is a space for your bike. The space is limited to 4 bikes per train. You can reserve a spot at the time of booking, or call 0345 528 0253* after booking your ticket. Make sure you know where to store your it by asking a Train Manager. Allow for enough time before your train's departure time to board, load your bike and also when getting off the train. Upon boarding, speak to the Train Manager when you need to get off and they'll arrange for it to be offloaded at your stop.
*charged at standard BT rates.

Avanti Trains is the first UK train provider to remove the €10 fee for amending or refunding Advance tickets. This is great news, as you can amend your ticket up to 24 hours before you travel without spending extra money on the fee. Plans can always change, so this advantage gives you much more flexibility.

The new improvements include the goal of increasing services by 263 by 2022 via 23 new trains being added to the fleet. The existing trains will be refurbished which means 25,000 seats should be added to the current trains—along with more reliable Wifi and upgraded catering.

Some tickets may allow you to apply for a refund if you haven't used them yet, such as if the train is heavily delayed and cancelled. Under certain circumstances, some cheaper tickets may be non-refundable—such as if it is an Advanced ticket.
For each refund there is a 10 GBP admin fee. For your claim to be considered, make sure to apply for a refund within 28 days of the ticket's expiry date. Remember, if you're not able to travel, Avanti cannot refund the ticket. Try to change the travel date instead. Omio advice: make sure you check the terms and conditions of the ticket before you buy! If you're able to change your ticket, the refund process will automatically be activated.