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Provider information and services
South Western Railway
About
South Western Railway is a train operating company in the United Kingdom, providing services in the south and south-west of England. It operates a variety of train types, including high-speed trains, local stopping services, and suburban commuter trains. It also offers a range of ticket types, including Advance, Off-Peak, and Super Off-Peak tickets. Onboard facilities include free Wi-Fi, power sockets, and a range of food and drink options. The most popular routes for South Western Railway include London Waterloo to Portsmouth Harbour, London Waterloo to Weymouth, and London Waterloo to Bournemouth.
Luggage & cancellation policy
Luggage included
2 pieces of luggage included in ticket price
Luggage storage
Overhead racks and designated luggage areas at end of carriages
Cancellation Policy
Refund depends on ticket type and timing of cancellation
Refund
Full refund if train is cancelled by operator
Amenities on board the train
Wifi
Food sold onboard
Cafe bar service with hot and cold drinks, snacks, sandwiches
Seat reservation
Seat reservations available for a fee, free for some ticket types
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, assistance service available
Pets
Small pets travel free, dogs must be on lead
Quiet zone
Popular routes
South Western Railway train tickets
Select the route
Showing the fastest and cheapest results for Dec 15
South Western Railway
10:40AM0h24
Woking station (WOK)11:04AMLondon Waterloo (WAT)
€181One-way
0 transfers
South Western Railway
10:29AM0h35
Woking station (WOK)11:04AMLondon Waterloo (WAT)
€181One-way
0 transfers
South Western Railway
10:33AM0h49
Woking station (WOK)11:22AMLondon Waterloo (WAT)
€181One-way
0 transfers
South Western Railway
10:27AM0h24
Woking station (WOK)10:51AMLondon Waterloo (WAT)
€181One-way
0 transfers
South Western Railway
10:22AM0h27
Woking station (WOK)10:49AMLondon Waterloo (WAT)
€181One-way
0 transfers
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About South Western Railway
Refurbishment news: As of August 20th, 2017 South Western Railway (SWR) has begun operating across the south of England. Formally known as South West Trains, the new franchise promises a range of new benefits for its passengers. The €1.2 billion (€1.5 billion) investment between 2017 and 2024 will bring new and refurbished trains and 52,000 extra seats during peak commuter hours are amongst the top improvements. Passengers can also expect faster WiFi, better onboard bathrooms and charging points.
Stagecoach South Western Trains is registered in both England and Wales where it launched South West Trains rail service in 1996. Their journey between Twickenham and London Waterloo was the first privatised scheduled train to operate for 48 years.
The South West Railway network includes routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London. These routes serve a range of commuters and longer-distance travellers. The company’s six main lines include South West Railway are the South Western Main, the Portsmouth Direct, the West of England Main, the Wessex Main, the London Waterloo to Portsmouth Harbour and the London Waterloo to Reading Lines. Suburban routes are also available.
South Western Railway Strike Action December 2019
This December sees planned industrial action–by the RMT union—meaning train services operating on the following dates might be affected:
- 2nd-11th December 2019
- 13th-24th December 2019
- 27th December 2019 - 1st January 2020
Please check before you travel and ensure to contact us should you no longer wish to travel or want to request a refund.
South Western Railway Timetable
 Trains London to Exeter |
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Trains London to Bournemouth |
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Trains London to Southampton |
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Trains London to Portsmouth |
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Trains London to Bath |
South Western Railway Popular Routes
South Western Railway FAQs
Will there be any big changes to the current South Western Railway routes?
Even after the rebranding of South Western Railway from South Western Trains, passengers can expect the same routes to be covered. Connecting the south of England to London Waterloo (the company's main terminus), South Western Railway offers reliable services for thousands of passengers a day. For the time being, strong connections from London to Bristol, Brighton, Portsmouth & South Sea, Exeter St. Davids and Reading will be upheld. Click on the collapsible links below for more information.
South Western Railway planned improvements timeline
Improved timetable December 2018
Major facelift fror trains December 2020
Speed up travell times between 2018-2024
What ticket types are available on South Western Railway?
Season ticket: South Western Railway offer season tickets which can cover periods of time from over a week to a year. Perfect for commuter passengers wishing to save money on their rail fare.
Mums-to-be free upgrade: expecting a little one? South Western Railway offers an automatic upgrade for Mums-to-be when there are no standard seats available.
GroupSave: groups of three to nine people can save up to 34% on adult tickets when travelling together. Perfect for groups of friends and family taking a day trip.
Group Travel: travelling in a group of ten or more? Then it's possible to save up to 25% on Off-Peak tickets when you book in advance.
What facilities are available on South Western Railway trains?
South Western Railway pride themselves on offering a fair and unique experience for their passengers. That is why they introduced special services on their routes which you can find below.
First Class complimentary catering: First Class passengers travelling with South Western Railway are automatically entitled to a free hot drink and biscuit. The deal is also available to those who travel from London Waterloo to Axminster, Bournemouth and Portsmouth Harbour before 10:00 a.m. Monday to Friday.
In-Station Wifi: free WiFi can be found at the following five South Western Railway Stations: Aldershot, Basingstoke, Farnborough, Guildford and Woking.
Quiet zone: quiet zones are available on most services on carriages marked with blue stickers on windows and doors.
Popular South Western Railway routes
London to Windsor train
from €7
Direct trains available
0h53 average duration
11trains per day
Served by
- Great Western Rail
- Tfl Rail
- South Western Railway
London to Southampton train
from €16
Direct trains available
1h13 average duration
10trains per day
Served by
- South Western Railway
- CrossCountry
- Southern
- Great Western Rail
- Tfl Rail
London to Bournemouth train
from €26
Direct trains available
1h45 average duration
9trains per day
Served by
- South Western Railway
- CrossCountry
- Tfl Rail
London to Guildford train
from €12
Direct trains available
0h32 average duration
8trains per day
Served by
- South Western Railway
Southampton to London train
from €12
Direct trains available
1h17 average duration
10trains per day
Served by
- South Western Railway
- Tfl Rail
- Great Western Rail
- CrossCountry
London Waterloo (WAT) to Southampton Central (SOU) train
from €16
Direct trains available
1h13 average duration
8trains per day
Served by
- South Western Railway
- CrossCountry
- Southern
Southampton Central (SOU) to London Waterloo (WAT) train
from €16
Direct trains available
1h16 average duration
7trains per day
Served by
- CrossCountry
- Great Western Rail
- South Western Railway
Staines (SNS) to London Waterloo (WAT) train
from €6
Direct trains available
0h34 average duration
61trains per day
Served by
- Tfl Rail
- Tube
- South Western Railway
Bournemouth to London train
from €26
Direct trains available
1h47 average duration
9trains per day
Served by
- CrossCountry
- South Western Railway
South Western Railway FAQs
Everything you need to know to travel with South Western Railway: amenities, cancellation policy, luggage allowance and more
South Western Railway provides services to numerous destinations across South West London, Surrey, Dorset, and Hampshire, including cities like London, Southampton, and Bournemouth.
South Western Railway provides facilities such as wheelchair spaces, accessible toilets, ramps for boarding, and an assistance service, ensuring accessibility for passengers with reduced mobility.
The ability to cancel your train with South Western Railway and receive a refund depends on the ticket type and timing of cancellation.
There is no formal check-in process with South Western Railway; passengers simply need to board the train with a valid ticket.
You may be eligible for compensation from South Western Railway if you miss your connection due to a delay.
Refunds with South Western Railway are usually processed within 20 working days; Anytime tickets are fully refundable, while Advance tickets are non-refundable.
Compensation requests for South Western Railway should typically be submitted within 28 days of your journey, and while refunds are not available for Advance tickets, Anytime tickets are fully refundable.
If your train with South Western Railway is delayed, they offer compensation for the delay, which you can claim based on their compensation policies.
South Western Railway compensates passengers with 50% of the single ticket price for train delays exceeding 120 minutes.
South Western Railway provides compensation amounting to 25% of the single ticket price for train delays between 60 and 119 minutes.
South Western Railway departs from major stations including {MainStation1} and {MainStation2}, serving routes across London and the South West of England.
You can store your luggage on South Western Railway trains in the overhead racks and designated luggage areas at the end of carriages, with two pieces of luggage included in the ticket price.
South Western Railway does not operate overnight trains.
No, you do not need to bring your passport when traveling domestically with South Western Railway.
Yes, on South Western Railway trains, small pets travel for free and dogs must be kept on a lead.
If your train is canceled by South Western Railway, you are entitled to a full refund.
South Western Railway offers refundable tickets for off-peak and anytime fares, subject to a refund fee and certain conditions.
South Western Railway trains are equipped with USB plug sockets for passenger convenience.
South Western Railway does not offer the option to buy subway tickets onboard their trains.
South Western Railway does not provide compensation for delays caused by weather or strikes.
Yes, South Western Railway trains offer WiFi onboard, allowing passengers to stay connected while traveling.
South Western Railway offers quiet zones on their trains, providing a more peaceful environment for travelers.
station information and services
Most popular South Western Railway train stations
Amenities at train station
Wifi
Shopping
Parking
Dining
ATM
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Opening hours: Monday - Sunday 24 Hours a Day Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
Distance to city center
1 kmShopping
- Type of shops available: A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Parking
- Car Park: Station Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- National key toilets: Yes
- National key toilets location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: No
- Storage location: Cycle storage is located outside exit 3 on Station Approach / Cab Road.
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for London Waterloo
- Onward travel information: Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Metro: Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
Woking
Amenities at train station
WifiShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike Rentalinformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:00 - 22:10 Saturday 06:00 - 22:10 Sunday 07:15 - 22:10
Parking
- Car Park: Premium
Taxis
- Taxi: Yes
- Accessible taxis: Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step-free category A Station - This station has step-free access to all platforms
- Accessible taxis: Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
Lounge
- Waiting rooms location: Platforms 1 and 5.
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: Yes
Public transit options for Woking
- Location for Rail Replacement Services: Station Forecourt (off Oriental Road).
Guildford
Amenities at train station
ShoppingParkingDiningATMAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike Rentalinformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:10 - 22:00 Saturday 06:10 - 22:00 Sunday 06:20 - 22:00
Parking
- Car Park: Smart Car Spaces
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance. There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
- Accessible taxis: The taxi rank is located outside the main station entrance (platform 2)
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
Lounge
- Waiting rooms location: yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Car parks 1 & 2
- Storage CCTV: Yes
Public transit options for Guildford
- Location for Rail Replacement Services: Bus lay-by in Station Forecourt off Walnut Tree Close.
South Western Railway destinations
Not sure where to begin your South Western Railway adventure? Check out these popular South Western Railway destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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