Northern Rail | Train Tickets & Information

Northern trains have a service called Passenger Assist which aids older and disabled customers board the trains in comfort. Seats can be reserved or spaces can be found to fit in wheelchairs; the service helps less mobile passengers enjoy their journey. The helpline is available 24hrs/day, 364 days per year. Call +44 800 138 556 to make your reservation. There is another service called Blue Assist for those who have difficulty communicating. Staff are trained to help respond to passengers' questions which are written on a card.

You can bring up to 2 items of luggage measuring 30cm x 70cm x 90cm as well as a bad that fits on your lap. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively place them under the seat infront of you. Make sure your luggage does not disturb other customers or block the aisles or exits.

Northern trains do not have Wi-Fi on them yet - they will be upgraded and fitted with wifi respectively. However, you currently have Wi-Fi available at stations by logging into the Hotspot. There is a fair data use policy which you must adhere to.

You can bring small pets such as cats, dogs and other small animals, up to 2 small animals per person. Cats or other small animals must be kept in a pet carrier and dogs must be kept on the lead. Pet carriers should stay on the floor or on your lap if they are small enough. The animal must be able to comfortably stand or sit within the pet carrier.

Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the northern_rail website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.

Folding bicycles and pushchairs are considered standard luggage so they can be folded away and storen in the luggage racks for safety. Its best to cover your bicycle in a protective cover in the interest and safety of passengers, but also to protect your bike. You can bring a bike on a 'first come, first served' basis.

Northern train tickets can be cancelled if you change your mind. Go to the Omio Cancellations' page to amend your ticket or cancel it entirely. It depends on your ticket flexibility options; if you have an Advance ticket, this will be non refundable. Contact customer services for refund or visit the contact page.

Although there is no minimum age for a child to travel alone, advice to parents is to only have competent children travel who know the risks of train travel. If a member of staff is concerned about a minor travelling their own, they will contact the British Transport Police.

If your train is delayed, compensation could be given. There is a system called Delay Repay where trains, which are cancelled or more than 30-59 minutes late, result in 50% of the cost of a single ticket being refunded. For longer delays the amount reimbursed will, be higher. Please ensure to inform us within 28 days of your journey so we can issue the refunds.