Provider information and services
Chiltern Railways
The origins of the Chiltern line itself date back to 1899 when Marylebone Station first opened to passenger trains. In 1905 the line via South Ruislip and Beaconsfield was opened and suburban services to High Wycombe. Two decades later, the Great Central Railway became part of the London & North Eastern Railway which signalled the dawning of a new era for the company. When the Great Central main line closed in 1966, Marylebone became a suburban terminus for trains to Aylesbury and Banbury. Today Chiltern Railways is part of Arriva, owned by Deutsche Bahn AG.
Chiltern operates service along five routes: Chiltern Main Line, London to Aylesbury Line, Princes Risborough Aylesbury Line, Leamington to Stratford Line and Oxford to Bicester Line. The rail operator's main terminals are at Birmingham Snow Hill and London Marylebone. Chiltern Railways also operates additional services to London Paddington, Oxford and Kidderminster.
While only Standard Class, the company offers a premium economy "Business Zone" cabin on a small number of Birmingham to London peak-time trains. Passengers willing to pay for a €20 upgrade can sit in a larger seat and receive free refreshments.
A catering service is provided on their busiest trains between the West Midlands and London, shown on the company's timetable. WiFi is also available free of charge on all Chiltern Railways mainline trains.
There are four main types of fare available; Advance, Super Off-Peak, Off-Peak and Anytime tickets. There are also several discounted tickets only available under specific conditions such as the 2 Pay 4 Travel pass that entitles four people to travel together during off-peak time for the price of two adult tickets.
Chiltern Railways FAQs
Everything you need to know to travel with Chiltern Railways: amenities, cancellation policy, luggage allowance and more

station information and services
Most popular Chiltern Railways train stations
- Opening hours: Monday - Friday 06:30 - 22:10 Saturday 06:30 - 22:10 Sunday 07:30 - 21:40
- Type of shops available: Kiosk News agent Flower stall Hairdresser Dry cleaner Shoe repairer Passport Photo Booth
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step Free access to all platforms.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All ticket machines at this station are accessible with adjustable height displays.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: On main concourse area Customers are also advised that the majority of trains have toilet facilities onboard.
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Waiting rooms location: Seating areas are located around the station concourse and on the platforms. There is however no dedicated and identifiable waiting room available at Marylebone station.
- Storage sheltered: Yes
- Storage location: Platforms 1, 2 and 3.
- Storage CCTV: Yes
- Information available from staff: Yes - from information point
- Helpline Contact: 03456 005 165 (Option 3 > Option 3)
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Location for Rail Replacement Services: At station entrance.
- Metro: Bakerloo Line.
- Opening hours: Monday - Friday 05:45 - 20:00 Saturday 07:30 - 20:00 Sunday 07:15 - 20:00 Please note: Reservations and tickets requiring reservations can only be sold between 09:00 and 18:00
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Category A Station - This station has step free access to all platforms via lifts and an overbridge to access platform 4. Safety warning - Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge. Please take extra care when using this station.
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Accessible Taxis available at this station Please request staff assistance or call our free help line for.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Situated by the ticket office.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets are located on the Station Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- National key toilets: Yes
- National key toilets location: The radar key is available from station staff.
- Baby changing facilities: Yes
- Storage sheltered: No
- Storage location: Car park
- Storage CCTV: Yes
- Location for Rail Replacement Services: From station forecourt in front of station
- Opening hours: Monday - Friday 05:40 - 00:10 Saturday 05:55 - 23:55 Sunday 08:40 - 00:10
- Type of shops available: Newsagent, Flower stall
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to all platforms.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Waiting rooms location: Waiting rooms are located on Platform 1 and between platforms 3 & 4.
- Storage sheltered: Yes
- Storage location: Between Platforms 2 and 3 at the south end of the station.
- Storage CCTV: Yes
- Location for Rail Replacement Services: This station is not usually served by rail replacement buses, due to difficult road access. Replacement buses stop at Birmingham Snow Hill station.
- Opening hours: Monday - Friday 05:45 - 20:40 Saturday 06:40 - 19:40 Sunday 07:10 - 20:40
- Type of shops available: News agent
- Car Park: Main Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. There are lifts between Platforms 2 & 3. Please note that it is approximately 200 metres from the main station entrance on Platform 2 to Platform 3 (the main 'through' platform for trains towards London.)
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2 and 3
- National key toilets: No
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Storage sheltered: Yes
- Storage location: Near station entrance, car park entrance and on Platform 2.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 05:45 - 20:00 Saturday 06:30 - 20:00 Sunday 07:00 - 16:00
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. There is step free access to all platforms.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Men, Women and Disabled and baby change facilities are located in the station building near the gate line.
- National key toilets: No
- Baby changing facilities: Yes
- Waiting rooms location: There is seating within the station building and shelters on the platforms.
- Location for Rail Replacement Services: Station Approach Road
- Metro: The Bicester Village Shuttle Bus operates between Bicester Village Station and Bicester North Station every 15mins from 08:30 to 21:30.
- Opening hours: Monday - Friday 05:25 - 22:00 Saturday 05:40 - 22:00 Sunday 08:15 - 21:35
- Type of shops available: Kiosk, News agent, Coffee Shop.
- Car Park: Leamington Spa Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step Free access to all platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2 and 3
- National key toilets: No
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Storage sheltered: Yes
- Storage location: On platforms 2 and 3.
- Storage CCTV: Yes
- Location for Rail Replacement Services: The bus stop on Old Warwick Road (outside station).
- Opening hours: Monday - Friday 06:00 - 20:10 Saturday 06:50 - 18:20 Sunday 08:10 - 17:40
- Car Park: Gerrards Cross Upper Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B1: step free access to all platforms - may include long or steep ramps.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: In main car park
- Storage CCTV: Yes
- Location for Rail Replacement Services: From the front of the station.
- Opening hours: Monday - Friday 05:35 - 00:00 Saturday 06:15 - 00:00 Sunday 09:10 - 23:50
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Between platforms 1 and 2
- National key toilets: No
- Baby changing facilities: No
- Waiting rooms location: Between Platforms 1 & 2.
- Storage sheltered: Yes
- Storage location: on platform 1
- Storage CCTV: Yes
- Information available from staff: Yes - from ticket office
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Opening hours: Monday - Friday 06:05 - 20:00 Saturday 06:40 - 18:10 Sunday 08:05 - 17:35
- Type of shops available: Kiosk
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B2. Some step free access to all platforms via two separate road entrances. Please note that there are no accessible parking spaces next to the entrance for Platform 2. Access to this platform approximately 200m from the booking office via the street.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Toilets Location: Within the station building
- National key toilets: No
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Storage sheltered: Yes
- Storage location: In the ground floor car park area and on Platform 1.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At main station entrance.
- Opening hours: Monday - Friday 05:45 - 20:15 Saturday 06:35 - 19:15 Sunday 08:10 - 17:40
- Type of shops available: Kiosk News agent
- Car Park: There are three car parks at Banbury Station: the Multi-Storey Car Park, the Main Car Park, and the Approach Road Car Park. Prices are the same at all three car parks.
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to all platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Friday 05:00 - 00:15 Saturday 05:00 - 00:15 Sunday 08:00 - 00:20
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Near station entrance next to taxi rank and on entry to the multi storey car park.
- Storage CCTV: No
- Location for Rail Replacement Services: Rail replacement buses depart from the front of the station.
- Opening hours: Monday - Friday 05:50 - 19:10 Saturday 06:35 - 18:00 Sunday 08:10 - 16:40
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to all platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 1
- National key toilets: No
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Storage sheltered: Yes
- Storage location: By the Bicester Village Shuttle Bus stop and also on opposite side of station approach.
- Storage CCTV: Yes
- Information available from staff: Yes - from ticket office
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: Rail replacement buses depart from the front of the station.
- Opening hours: Monday - Friday 06:25 - 12:55 Saturday 06:25 - 12:55 Sunday Closed
- Staff help available: Yes
- Step free access coverage: No
- Step free access note: Step Free Access Category B3. There is step free access to Platform 1 (northbound services) only.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: The height of the display screen on the ticket machine is adjustable.
- Accessible toilets: Yes
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Toilets Location: Accessible toilets on platforms 1
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Platform 1.
- Storage CCTV: Yes
- Opening hours: Monday - Friday 06:20 - 19:20 Saturday 07:25 - 13:05 Sunday 08:40 - 16:10
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to all platforms.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilet within the ticket hall
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Near the entrance to platform 1.
- Storage CCTV: Yes
- Location for Rail Replacement Services: From station entrance.
- Opening hours: Monday - Friday 06:00 - 19:10 Saturday 06:40 - 18:10 Sunday 08:10 - 17:40
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: In ticket office. Accessible toilet located on Platform 3.
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Storage sheltered: Yes
- Storage location: By the car park entrance to Platform 3.
- Storage CCTV: Yes
- Location for Rail Replacement Services: From the front of the station.
- Opening hours: Monday, Tuesday, Wednesday, Thursday 06:00 - 21:00 Friday 06:00 - 23:00 Saturday 07:00 - 23:00 Sunday 08:00 - 20:00 None
- Car Park: Birmingham Snow Hill (Council Managed)
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: Accessible taxis are not available
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.
- National key toilets: Yes
- Baby changing facilities: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row.
- Opening hours: Monday - Friday 05:25 - 18:35 Saturday 06:30 - 17:05 Sunday 08:40 - 16:10
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Within the station building
- National key toilets: No
- Baby changing facilities: Yes
- Waiting rooms location: On the ground floor in the main station building.
- Storage sheltered: Yes
- Storage location: Near station entrance.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 05:30 - 20:00 Saturday 06:00 - 20:00 Sunday 07:00 - 16:00
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via lifts.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Within the station building
- National key toilets: Yes
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Dedicated area on station forecourt
- Storage CCTV: Yes
- Information available from staff: Yes - from information point
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: Rail replacement buses depart from the front of the station or from the Park & Ride bus stop.
- Opening hours: Monday - Friday 06:00 - 18:50 Saturday 07:25 - 13:05 Sunday 08:55 - 16:25
- Type of shops available: Kiosk
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via a lift.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2
- National key toilets: No
- Baby changing facilities: Yes
- Waiting rooms location: Main ticket office.
- Storage sheltered: Yes
- Storage location: Platform 2 and entrance to the car park
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 05:35 - 00:05 Saturday 06:20 - 00:05 Sunday 09:20 - 23:50 None
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to platforms via lifts. Please note that wheelchair / ramp assisance is not possible for Northbound through trains that use platform 2. Customers who need to book wheelchair assistance to / from the Northbound through platform will be offered a taxi to the next suitable station (or another appropriate routing) when booking assistance.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: On Platform One (London direction).
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 1
- National key toilets: No
- Baby changing facilities: No
- Storage sheltered: Yes
- Storage location: next to the waiting room on Platform 1
- Storage CCTV: Yes
- Car Park: No
- Staff help available: No
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B1. Flat access to all platforms via lifts or flat access routes from the road.
- Accessible ticket machines: There are accessible ticket machines at this station
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Travelodge Wembley High Road
- Storage sheltered: No
- Storage CCTV: No
- Location for Rail Replacement Services: This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.
- Opening hours: Monday, Tuesday, Wednesday, Thursday 07:00 - 18:00 Friday 07:00 - 19:00 Saturday 07:00 - 18:00 Sunday 09:00 - 16:00
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible public telephones: Public telephones are not accessible
- Accessible taxis: Red Line Taxis (Wheelchair Access) 017889 777365
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: A Ticket Vending Machine is located at the front of the station.
- Accessible toilets: No
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Toilets Location: The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.
- National key toilets: No
- Baby changing facilities: No
- Storage sheltered: No
- Storage location: north of Platform 1
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: In the event of engineering the bus/coach will collect from: In Station Drive
- Opening hours: Monday - Friday 06:00 - 12:40 Saturday 07:50 - 13:30 Sunday Closed
- Type of shops available: Newsagents
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to all platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilets on platforms 2
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Near station entrance.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 06:30 - 19:00 Saturday 06:30 - 13:00 Sunday 08:30 - 16:00
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B2. Access to Platform 2 is approximately 200m from the booking office, via the road and a ramp. Note there is no parking available on this side of the station.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Adjustable height ticket machine outside the front of the station.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilet within the ticket hall
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Near car park entrance.
- Storage CCTV: No
- Location for Rail Replacement Services: At station entrance.
- 24/7
- Free Wi-Fi in the station.
- Luggage lockers are located near the taxi stand beside Platform 11.
- Type of shops available: News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Car Park: Station Car Park
- Wasabi
- The Beer House
- Barburrito
- Upper Crust
- The Mad Bishop & Bear (Fullers)
- The Pasty Shop
- Burger King
- Pret a Manger
- The Savanna
- Soboro Bakery
- & more
- Taxi: The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
- Accessible taxis: All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
- Wheelchair access, escalators, elevators.
- Toilets Location: Accessible toilets are located on Platforms' 1 and 12. A Changing Places facility is located on Platform 12. There are dedicated breastfeeding rooms / Parent & Baby rooms; within the Ladies toilets on Platform 1 within the public toilets on Platform 12.
- National key toilets: Yes
- National key toilets location: Accessible toilets are located on Platforms 1 and 12.
- Baby changing facilities: Yes
- Hilton London Paddington
- Mercure London Paddington Hotel
- The Pilgrm
- Waiting rooms location: Platform 12
- 24/7
- Storage sheltered: Yes
- Storage location: On platform 8/9 and 10
- Storage CCTV: Yes
- Located near Platform 1.
- Underground lines: Bakerloo Line, Circle Line, District Line, Hammersmith Line
- Bus lines: N7, 23, 27, N27, 36, 205, N205, 332, 7, 46, A1, 18, N18
- Train lines: Great Western Main Line, Heathrow Express
- Metro: Tube Lines.
- Opening hours: Monday - Friday 06:30 - 19:05 Saturday 07:10 - 12:50 Sunday 08:30 - 16:00
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access category A. Step free access to platforms via lifts.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Within the station building
- National key toilets: Yes
- National key toilets location: Station Forecourt
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Car park entrance.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 06:00 - 11:00 Saturday - Sunday Closed
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B2. Some step free access to all platforms. There is flat access to Platform 1 via the road and is in the Golf Club Car Park. Note that there is no parking for rail users in the Golf Club car park and an access code for the gate can be retrieved from staff at the station.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Accessible toilet within the ticket hall
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: No
- Storage location: Near car park entrance.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station..
- Type of shops available: Barbers
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: This station is now step-free to all platforms. Step-free access is via the College Road / Bus Station entrance
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Contact taxi operator directly
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Male and female toilets in the ticket hall - no charge.
- National key toilets: No
- Baby changing facilities: No
- Information available from staff: Yes - from information point
- Location for Rail Replacement Services: Lowlands Road Exit
- Metro: Metropolitan Line
- Opening hours: Monday - Friday 06:25 - 13:05 Saturday 07:05 - 12:45 Sunday Closed
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B2. Access to Platform 2 is via the road and a ramp to the platform, approximately 200m from the booking office. Please note that there is no parking on this side of the station.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Card payments only (no cash).
- Accessible toilets: Yes
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Toilets Location: Accessible toilet within the ticket hall
- National key toilets: No
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Near car park entrance.
- Storage CCTV: Yes
- Location for Rail Replacement Services: At station entrance.
- Opening hours: Monday - Friday 05:15 - 21:30 Saturday 05:30 - 20:45 Sunday 07:30 - 21:30
- Car Park: Warwick Road (Car Park 3)
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: This station has step-free access to all platforms / the platform
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Toilets are located on Platforms 1 and 2/3
- National key toilets: Yes
- National key toilets location: Yes , Located on platform 1 , these toilets are operated with a radar key
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Cycle Hub off main concourse 144 spaces 59 cycle hoops at the end of platform 1 , 2x spaces per hoop = 118 spaces
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Location for Rail Replacement Services: Rail replacement coach services can be found at the front of the station.
- Storage sheltered: Yes
- Storage location: The cycle shelter is located on Platform 2.
- Storage CCTV: Yes
- Location for Rail Replacement Services: Rail replacement buses stop on the A4010 main road, at the bus stops near the Golden Cross pub. Please wait on the correct side of the road.
- Opening hours: Monday - Friday 05:10 - 11:50 Saturday 06:40 - 12:20 Sunday Closed
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step Free Access Category A. Step free access to the platform is via a ramp.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Toilets Location: Within the station building
- National key toilets: No
- Baby changing facilities: Yes
- Waiting rooms location: Inside the main station building.
- Storage sheltered: Yes
- Storage location: Outside station building
- Storage CCTV: Yes
- Mon - Fri: 06:00 - 00:00
- Sat: 06:00 - 23:00
- Sun: 07:00 - 00:00
- Free public Wi-Fi available.
- Excess Baggage Co luggage storage is located near the entrance to Platform 16 and is open daily from 08:00 to 21:00.
- Type of shops available: Wide range of shops - see the Station Plan map.
- Burger King
- Caffè Nero
- Nando's
- The Signal Box
- Delice de France
- Tortilla
- Starbucks
- AMT Coffee
- Upper Crust
- Camden Food Co.
- & many more
- Taxi: The taxi rank is located beneath the station.
- Accessible taxis: The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts. You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482. The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
- Station is fully accessible, and passengers can request assistance at the mobility assistance reception desk.
- Toilets Location: These are located by the entrance to platforms 1-3 There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
- National key toilets: Yes
- National key toilets location: These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
- Baby changing facilities: Yes
- Hilton London Euston
- The Wesley Euston Hotel
- Travelodge London Central Euston
- Waiting rooms location: Located by the entrance to platforms 16-18
- Mon - Fri: 06:00 - 00:00
- Sat: 06:00 - 23:00
- Sun: 07:00 - 00:00
- Storage sheltered: Yes
- Storage location: On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
- Storage CCTV: Yes
- Located near the center of the station's main concourse.
- Tube lines: Circle, Hammersmith & City, Metropolitan, Northern (Bank and Charing Cross branches), Victoria
- Overground lines: Watford DC
- Bus lines: 18, 30, 59, 68, 73, 91, 168, 205, 253, 390, N5, N20, N73, N91, N205, N253
- Rail lines: London North Western Railway, London Overground, Avanti West Coast, Caledonian Sleeper
- Location for Rail Replacement Services: Go to Platform 2, there is a gate adjacent to the station from the main road.
- Car Park: NCP
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: A lift is available to/from the northbound platform for Chiltern Railways trains towards Aylesbury and terminating Metropolitan line trains. Level access to/from the southbound platform for Chiltern Railways trains towards Marylebone and Metropolitan line trains starting at Amersham.
- Accessible taxis: Contact taxi operator directly
- Accessible ticket machines: There are no accessible ticket machines at this station
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Male and female toilets are available on the Southbound platform.
- National key toilets: No
- Baby changing facilities: No
- Waiting rooms location: On Platform
- Location for Rail Replacement Services: Hill Avenue.
- Metro: Metropolitan Line
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step-free access is only available between the main car park and Chiltern Railways platform 4 (towards Marylebone / West Ealing) via a level entrance. No step-free access is available to northbound Chiltern Railways services or London Underground trains.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Pre-purchased tickets can be collected from the machine on Platform 4 only
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Storage sheltered: No
- Storage location: Free cycle storage for ticket holders is available on Platform 4.
- Storage CCTV: Yes
- Information available from staff: Yes - from information point
- Helpline Contact: 08456 005 165
- Onward travel information: Bus services 278 U1 and U10 leave from the front of the station.
- Location for Rail Replacement Services: Chiltern Railways replacement buses stop in the main station car park, adjacent to Platform 4. London Underground replacement buses stop outside the station.
- Metro: Served by the Central Line
- Opening hours: Monday - Friday 04:45 - 01:00 Saturday 04:45 - 01:00 Sunday 05:25 - 01:00 Ticket office is located on the lower level concourse.
- Type of shops available: Various shops, cafes and restaurants
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: All platforms can be accessed by lift
- Accessible taxis: Taxis with ramps. There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:45 Sunday 06:00 - 00:45
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets can be located on the lower concourse. A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors. The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access. Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Storage sheltered: Yes
- Storage location: Located in Station Approach.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street. For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
- Location for Rail Replacement Services: Rail replacement bus services are usually found outside the front of the station. However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
- Metro: For North and North East Kent and South East London
- Staff help available: No
- Step free access coverage: No
- Step free access note: Step Free Access Category B3. Step free access to Platform 1 (London bound) only.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Storage sheltered: No
- Storage location: On platform 1.
- Storage CCTV: Yes
- Location for Rail Replacement Services: This station is not served by rail replacement buses,due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.
- Opening hours: Monday - Sunday 06:30 - 22:00
- Type of shops available: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Main concourse
- Accessible taxis: Available on request Taxi rank outside main station entrance
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Sunday 24 Hours a Day
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
- National key toilets: Yes
- National key toilets location: Hudson's Place and Central Concourse
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets,
- Storage sheltered: Yes
- Storage location: Car Park Upper Level (Victoria Place), above Gatwick Express.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: Victoria Bus Station at Station Front
- Location for Rail Replacement Services: When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances. Check posters and staff for more details.
- Metro: Underground services: Victoria Line, District Line and Circle Line
- Opening hours: Monday, Tuesday, Wednesday, Thursday 06:00 - 20:00 Friday 06:00 - 22:00 Saturday 06:00 - 21:00 Sunday 09:00 - 19:00
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible public telephones: Public telephones are not accessible
- Accessible taxis: Accessible taxis are not available
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.
- National key toilets: Yes
- Baby changing facilities: No
- Storage sheltered: No
- Storage location: By the Ticket Office.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park
- Type of shops available: Coffee Kiosk
- Car Park: No
- Storage sheltered: No
- Storage location: Outside station entrance.
- Storage CCTV: No
- Onward travel information: Bus number 114 stops at Victoria Road, a few minutes walk from the station.
- Location for Rail Replacement Services: Rail replacement buses depart from stops by the shopping parade to the west of the station
- Metro: Served by the Central Line.
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
- Free, unlimited WiFi is available throughout the station.
- Luggage lockers are located on the lower concourse close to the Eurostar line.
- Car Park: Station Car Park
- The Betjeman Arms
- AMT Coffee
- The Booking Office
- Carluccio’s
- Chop’d
- Greggs
- Taxi: Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible taxis: Accessible taxis can be located on Midland Road and Pancras Road
- Wheelchair access, elevators, escalators, complimentary assistance for passengers with reduced mobility and other needs.
- National key toilets: Yes
- National key toilets location: There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Baby changing facilities: Yes
- The Standard
- Kimpton Fitzroy London
- Alhambra Hotel
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
- Storage sheltered: Yes
- Storage location: Within car park
- Storage CCTV: Yes
- Located on the lower level in the main hall.
- Subway lines: Circle Line, Hammersmith & City Line, Metropolitan Line, Northern Line, Piccadilly Line, Victoria Line
- Train lines: Overground line, High Speed 1, Eurostar
- Bus lines: 326, 139
- Mon - Fri: 05:00 - 01:36
- Sat: 05:00 - 00:36
- Sun: 05:30 - 01:36
- Free, unlimited Wi-Fi in the station.
- Located by the entrance of Platform 9 provided by Excess Baggage Co, open daily from 08:00 until 21:00.
- Type of shops available: Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
- Car Park: Station Car Park
- Caffè Nero
- Starbucks
- The Pasty Shop
- Upper Crust
- Giraffe World Kitchen
- Black Sheep Coffee
- Hotel Chocolat
- Leon
- Pret a Manger
- Wasabi
- & more
- Taxi: The taxi rank is situated on Pancras Road just outside of the station.
- Accessible taxis: Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
- There is step-free access in the whole station to all platforms. There are elevators between the concourse and Mezzanine and London Underground ticket hall.
- Toilets Location: The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
- National key toilets: Yes
- National key toilets location: Accessible toilets are located next to platform 9 and can be operated by a radar key.
- Baby changing facilities: Yes
- Point A Hotel, London Kings Cross St Pancras
- Premier Inn London Kings Cross Hotel
- St. Pancras Renaissance Hotel London
- Mon - Fri: 05:00 - 01:36
- Sat: 05:00 - 00:36
- Sun: 05:30 - 01:36
- Storage sheltered: Yes
- Storage location: Platforms 1, 8 & 9
- Storage CCTV: Yes
- Located near the main entrance.
- Underground lines: Circle, Piccadilly, Hammersmith & City, Northern, Metropolitan, Victoria
- Bus lines: 10, 17, 30, 45, 46, 59, 63, 73, 91, 205, 214, 259, 390, 476
- Train lines: Thameslink, Grand Central, Hull, London North Eastern, Gatwick Express
- Metro: N/A
- Opening hours: Monday - Friday 24 Hours a Day Saturday 24 Hours a Day Sunday 06:15 - 23:59
- Car Park: Multi storey
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key.
- National key toilets: Yes
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Cycle facilities are currently located at the front of the station adjacent to the multi-storey car park whilst redevelopment works are carried out at the station.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Location for Rail Replacement Services: Due to construction works taking place at Wolverhampton station, rail replacement buses are unable to use the short stay car park at the front of the station. For the foreseeable future rail replacement buses will pick up and drop off at bus stop AH on Lichfield Street (by the Moon Under Water public house).
- Opening hours: Monday - Sunday 24 Hours a Day Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
- Type of shops available: A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- National key toilets: Yes
- National key toilets location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby changing facilities: Yes
- Storage sheltered: No
- Storage location: Cycle storage is located outside exit 3 on Station Approach / Cab Road.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Metro: Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
- Opening hours: Monday, Tuesday, Wednesday, Thursday 06:00 - 19:00 Friday, Saturday 06:00 - 20:00 Sunday 10:00 - 15:00
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Accessible taxis are not available
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: A Ticket Vending Machine is available on Platform One.
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Storage sheltered: No
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: In the event of engineering the bus/coach will collect from: Picks up/sets down on Station Road, located at the main entrance to the station building.
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
- Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
- You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
- Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
- Car Park: Short Stay Car Park
- All Bar One
- Leon
- Caffè Nero
- Five Guys
- Krispy Kreme
- The Pasty Shop
- Upper Crust
- Wasabi
- Starbucks
- Hotel Chocolat
- Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
- Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
- Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
- Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
- National key toilets: Yes
- National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Holiday Inn Birmingham City Center
- Premier Inn Birmingham City Center (New St Station)
- Radisson Blue Hotel, Birmingham
- Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
- Storage sheltered: Yes
- Storage CCTV: Yes
- In the middle of the station.
- Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
- Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
- Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
- Car Park: No
- Staff help available: No
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B1. Access to the platforms is from the main road via long ramps.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Storage sheltered: No
- Storage location: At the entrance to the London bound platform.
- Storage CCTV: No
- Location for Rail Replacement Services: This station is generally not served by rail replacement buses, due to difficult road access. Passengers should use the Passenger Help Point on the station to arrange for a taxi.
- Opening hours: Monday 03:10 - 01:00 Tuesday,Wednesday,Thursday 04:00 - 01:00 Friday,Saturday,Sunday 03:40 - 01:00 Adjacent to Platform 10
- Type of shops available: Wide range of shops
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: All the platforms are on the same level. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
- Accessible taxis: Accessible taxis are available at the taxi rank along platform 10 (during station opening hours) and outside the station entrance (during station closing hours)
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Sunday 24 Hours a Day
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
- National key toilets: Yes
- National key toilets location: Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
- Baby changing facilities: Yes
- Storage sheltered: Yes
- Storage location: Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Helpline Contact: 0800 028 28 78
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Location for Rail Replacement Services: Replacement transport stop on either Liverpool Street (outside the station entrance), or beside Platform 10, depending on operational requirements
- Metro: Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.
- Opening hours: Monday - Friday Closed Saturday - Sunday Closed The ticket office at this station is currently closed.
- Car Park: No
- Staff help available: No
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B2. Flat access to both platforms. Please note that there is no flat access between platforms (access between platforms is via the footbridge). Flat access from one platform to another is via public footpaths and is a distance of roughly 500m.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Ticket machine located Platform 1. Access from Platform 2 is only available via the footbridge.
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Storage sheltered: No
- Storage location: Near the platforms.
- Storage CCTV: No
- Information available from staff: Yes - from help point
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: This station is not served by rail replacement due to difficult road access. Please use the Passenger Help Point on the station to arrange for alternative transport.
- Opening hours: Monday - Friday 06:10 - 19:00 Saturday 07:00 - 18:00 Sunday 09:00 - 17:00 None
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Public telephones are not accessible
- Accessible taxis: Accessible taxis are not available
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Ticket Vending Machine outside Ticket Office
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets and accessible toilets (non-RADAR) are located in the Booking Hall (shared facilities). The toilet facilities are available: Monday - Friday 06:10-19:00, Saturday 07:00-18:00 and Sunday 09:00-17:00. The toilet facilities are not available when the Ticket Office is closed.
- National key toilets: Yes
- National key toilets location: The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:10-19:00, Saturday 07:00-18:00 and Sunday 09:00-17:00. The toilet facilities are not available when the Ticket Office is closed.
- Baby changing facilities: No
- Storage sheltered: Yes
- Storage location: Off platform
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248998
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: In the event of engineering the bus/coach will collect from: Picks up/sets down on station front
- Car Park: Station Car Park
- Staff help available: No
- Step free access coverage: Yes
- Step free access note: Step Free Access Category B1. Step free access to Platform 1 is from the station car park entrance (trains towards Oxford) Step free access to Platform 2 is available from the footpath accessed next to the railway bridge on the Bletchingdon Road. There is a foot-bridge bridge between the two platforms that has steps on both side.
- Accessible taxis: If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: There is one ticket machine (card only) on each platform.
- Ramp for train access: No
- Wheelchairs available: No
- Impaired mobility set down / pick up points available: No
- Storage sheltered: Yes
- Storage location: Entrance to Platform 1
- Storage CCTV: Yes
- Information available from staff: Yes - from help point
- Helpline Contact: 03456 005 165
- Passenger Information Systems: Departure screens, Announcements
- Location for Rail Replacement Services: Bletchington Road
Chiltern Railways destinations
Not sure where to begin your Chiltern Railways adventure? Check out these popular Chiltern Railways destinations for travel details and nearby attractions:
