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Provider information and services
Aeroflot
About
Aeroflot is Russia's flag carrier and largest airline, headquartered in Moscow. Founded in 1923, it is one of the world's oldest airlines and was once the largest globally during the Soviet era. Aeroflot Group, which includes Aeroflot, Rossiya Airlines, and low-cost carrier Pobeda, accounts for approximately one-third of Russia's air travel market. The airline operates domestic and international scheduled and chartered flights, with a significant portion of its passengers on domestic routes within Russia. Aeroflot has modernized its fleet over the years, incorporating Western aircraft like Airbus and Boeing, alongside Russian-made planes.
Luggage & cancellation policy
Luggage included
1 piece of carry-on luggage (max 10kg) and 1 personal item included in most fares
Additional luggage
Additional baggage can be purchased online or at airport. Fees vary by route and season.
Cancellation Policy
Full refund available within 24 hours of booking if flight is more than 7 days away.
Pregnant on board
Allowed to fly until 36th week (single pregnancy) or 32nd week (multiple). Medical certificate required after 28th week.
Unaccompagned minor
Available for children 5-12 years. Must be booked at least 36 hours before departure. Service fee applies.
Amenities on board the airplane
Wifi
Food sold onboard
USB plugs
Accessibility
Aeroflot provides wheelchair assistance and special services for passengers with disabilities. Pre-notification required 36 hours before flight.
Pets
Small pets allowed in cabin (max 8kg including carrier) and cargo hold. Must be booked in advance.
Entertaiment on board
Aeroflot FAQs
Everything you need to know to travel with Aeroflot: amenities, cancellation policy, luggage allowance and more
Aeroflot offers free meals or snacks on board.
Aeroflot operates flights to various destinations across Europe, Asia, North America, and more, connecting major cities such as Moscow, St. Petersburg, London, New York, and Beijing.
Aeroflot charges for seat selection, with fees starting at 1000 RUB for Economy class, while it is included in Business class.
Yes, Aeroflot allows passengers to check strollers and car seats for free.
To request special assistance for reduced mobility when traveling with Aeroflot, you need to provide pre-notification 36 hours before your flight to ensure wheelchair assistance and special services are arranged.
Aeroflot allows a full refund within 24 hours of booking if the flight is more than 7 days away; otherwise, cancellation is not available.
Aeroflot offers an in-flight entertainment system, allowing passengers to enjoy various entertainment options during their flight.
Aeroflot allows additional baggage to be purchased online or at the airport, with fees that vary depending on the route and season.
Aeroflot generally allows 1 piece of carry-on luggage with a maximum weight of 10kg and 1 personal item included in most fares.
Aeroflot allows unaccompanied minors aged 5-12 years, requiring booking at least 36 hours before departure, with a service fee applying.
Aeroflot does not allow name changes on a ticket.
Yes, you can bring your pets onboard Aeroflot. Small pets are allowed in the cabin, provided that the total weight, including the carrier, does not exceed 8kg. Pets can also travel in the cargo hold, and bookings must be made in advance.
Pregnant passengers can fly with Aeroflot until the 36th week of a single pregnancy or the 32nd week of a multiple pregnancy, but a medical certificate is required after the 28th week.
Yes, you can charge your devices on board Aeroflot as the carrier provides USB plugs for passengers.
Aeroflot allows passengers to bring sports equipment and musical instruments, but specific conditions regarding size, weight, and packing apply.
Wi-Fi is available on Aeroflot flights.
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