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Provider information and services
Japan Experience
Luggage & cancellation policy
Luggage included
Train tickets include luggage allowance; additional luggage may require extra fees.
Additional luggage
Additional luggage may be allowed with extra fees; specific details depend on the train service.
Luggage storage
Luggage storage is available on trains; larger items may require additional fees.
Cancellation Policy
Tickets can be canceled up to 3 working days before departure for a 15% fee; no refunds after QR code is scanned or departure time has passed.
Refund
Full refunds are provided if the train is canceled.
Unaccompagned minor
Unaccompanied minors are allowed on board Japan Experience trains.
Amenities on board the train
Food sold onboard
Meals and snacks are available on board Japan Experience trains.
Seat reservation
Seat reservations may require additional fees, depending on the train service.
Toilets
Accessibility
Japan Experience offers train tickets to all travelers, including Japanese and foreign residents in Japan.
Entertaiment on board
Quiet zone
Family area
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