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Provider information and services
JR Central
Luggage & cancellation policy
Luggage included
Two carry-on items that each have a total length, width, and height within 250 centimeters (length up to two meters) and are within 30 kilograms in weight are allowed on board.
Additional luggage
Oversized baggage compartments are available on a first-come, first-served basis without a prior seat reservation.
Luggage storage
Oversized baggage compartments are located in the connecting passageways of 16-car trains and are clearly marked.
Cancellation Policy
A full refund is made of fares and charges when a trip is canceled.
Refund
A full refund is made of fares and charges when a trip is canceled.
Amenities on board the train
Wifi
Food sold onboard
Seat reservation
Seat reservations can be made without additional payment.
Toilets
USB plugs
Accessibility
Wheelchairs with a length and height within 120 centimeters and a width within 70 centimeters are allowed on board.
Bikes
Bicycles used for cycling and sports tournaments must be disassembled and placed in bike travel bags.
Pets
Small dogs, cats, birds, or similar small animals are allowed if they are in a case within 120 cm and the combined weight of the case and animal is within 10 kilograms.
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