Scotrail: Tickets, Routes & Destinations

ScotRail offers assistance to disabled customers and those with reduced mobility; just ensure to book this at least 3 hours before your train departs. If you are traveling with different providers, then make sure you inform us 24 hours' in advance. Call +44 800 912 2901.

You can bring up to 2 pieces of baggage for free. Take a suitcase or backpack plus on item of hand baggage. You can bring prams and carrycots with you, so pick a carriage with the most space. There is space for wheelchairs on most trains.

ScotRail trains currently have 90% of the fleet with free Wifi enabled. WiFi is available that over 50 stations, which will increase by 4 stations this season. WiFi strength can vary from route or station, but 4G is used wherever possible. It may mean that limited access is given when traveling on certain routes.

Passengers are normally allowed to take pets with them on journeys, provided they are kept on a lead or in a cage. Small animals which are permitted on the train include cats, dogs, and other small animals (maximum 2 per person). They must not cause inconvenience or stress to other passengers, nor occupy any seats.

Should you lose any baggage or items of clothing or coats, report where and when you think you lost the item on the ScotRail website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended baggage and inform a member of staff right away. Contact the lost property team on +44 141 335 3276.

Fortunately, you can take your bike on ScotRail trains free of charge; be sure to book in advance to make sure you get a space. If it's not possible to reserve a spot, then make sure to arrive promptly as they operate on a 'first come, first served' basis. Remember that commuter trains will have very limited space, so avoid traveling at peak times if you want to make sure you can take your bike. Call +44 344 811 0141 or upon booking your ticket with Omio.

ScotRail has a €10 fee for amending or refunding Advance tickets. You cannot refund Advance tickets but they can be amended for a fee. Contact Omio on the cancelations page. to amend your ticket.

Although there is no minimum age a minor can travel, it's essential that children are aware of the risks of train travel. It is up to the parents to decide if the child is fit to travel. If a member of staff is worried about a child traveling on their own, they may inform the British Transport Police to ensure their safety.

If your train is delayed by 30 minutes or more, then you may be eligible for a refund. Make sure to claim within 28 days. Some tickets may allow you to apply for a refund, if you haven't used them yet, if the train is heavily delayed and canceled. Under certain circumstances, some cheaper tickets may be non-refundable - such as if it is an Advanced ticket. For your claim to be considered, be sure to apply for a refund within 28 days of the ticket's expiry date. Make sure you check the terms and conditions of the ticket before you buy.