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Provider information and services
Southeastern
About
Southeastern is a train company based in the United Kingdom. It operates services from London to Kent, Sussex, Surrey and parts of East Anglia. It runs services from early morning until late at night, seven days a week. Southeastern has a range of train types, including high-speed Javelin trains, commuter-friendly Metro services, and the classic InterCity services. Ticket types include Advance, Off-Peak, Super Off-Peak, and Anytime tickets. Onboard facilities include free Wi-Fi, power sockets, and a range of food and drink options. The most popular routes for Southeastern are London to Kent, London to Eastbourne, and London to Hastings.
Luggage & cancellation policy
Luggage included
2 pieces of luggage and 1 small hand luggage
Luggage storage
Overhead racks and luggage storage areas at the end of carriages
Cancellation Policy
Refund policies vary by ticket type
Refund
Full refund if train is canceled
Amenities on board the train
Wifi
Food sold onboard
Trolley service with drinks and snacks on most services
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, and ramps for boarding
Pets
Small pets in carriers travel free. Dogs allowed with ticket. Guide dogs free
Quiet zone
Family area
Popular routes
Southeastern train tickets
Select the route
Showing the fastest and cheapest results for Nov 16
Southeastern
10:50AM0h18
Ebbsfleet International (EBD)11:08AMLondon St Pancras International (STP)
€271One-way
0 transfers
Southeastern
10:59AM0h19
Ebbsfleet International (EBD)11:18AMLondon St Pancras International (STP)
€271One-way
0 transfers
Southeastern
09:50AM0h18
Ebbsfleet International (EBD)10:08AMLondon St Pancras International (STP)
€271One-way
0 transfers
Southeastern
10:35AM0h19
Ebbsfleet International (EBD)10:54AMLondon St Pancras International (STP)
€271One-way
0 transfers
Southeastern
09:59AM0h19
Ebbsfleet International (EBD)10:18AMLondon St Pancras International (STP)
€271One-way
0 transfers
Trains Southeastern
Southeastern is a rail franchise operated by the Go-Ahead Group through Govia, a joint venture between Go-Ahead and Keolis SA since April 2006. In November 2005 the Department for Transport awarded Govia the Integrated Kent Franchise with the services operated by South Eastern Trains transferring to Southeastern on 1 April 2006.
Southeastern operates in the South East and serves routes to South-East London, Kent and parts of East Sussex. Its main London stations are Charing Cross, Blackfriars, Cannon Street, and Victoria.
In 2009 Southeastern began running new high speed domestic services connecting St. Pancras International, Ashford and the Kent coast. The service is the fastest commuter train service in Britain. Apart from high speed trains, Southeastern operates metro and mainline trains.
Every train except the one connecting Cardiff Queen Street to Cardiff Bay has accommodations for wheelchair users, standard toilets, boarding ramps, and audible information. Arriva Trains Wales offers a Premier Service on selected trains between Holyhead and Cardiff, mentioned service includes a meal cooked by a chef on board while hot and cold snacks are available for purchase from the buffet for standard class passengers.
Tickets Southeastern
Southeastern offer a wide range of tickets for passengers to choose from. For passengers travelling during the weekend, an ideal ticket would be the Weekender one, which allows to travel off-peak on a Friday or Saturday and return on Saturday or Sunday. Visitors to Kent should take advantage of the Kent Rover ticket which allows three consecutive days of unlimited off-peak train travel in a selected area of Kent.
Popular Southeastern routes
London to Margate train
from €10
Direct trains available
1h36 average duration
8trains per day
Served by
- Thameslink
- Southeastern
London to Canterbury train
from €18
Direct trains available
1h24 average duration
9trains per day
Served by
- Southeastern
- Thameslink
Margate to London train
from €13
Direct trains available
1h32 average duration
10trains per day
Served by
- Thameslink
- Southeastern
London to Dover train
from €14
Direct trains available
1h06 average duration
9trains per day
Served by
- Southeastern
Canterbury to London train
from €11
Direct trains available
0h55 average duration
11trains per day
Served by
- Southeastern
Canterbury West (CBW) to London St Pancras International (STP) train
from €10
Direct trains available
0h54 average duration
7trains per day
Served by
- Southeastern
Dover to London train
from €17
Direct trains available
1h06 average duration
11trains per day
Served by
- Southeastern
London St Pancras International (STP) to Canterbury West (CBW) train
from €12
Direct trains available
0h51 average duration
6trains per day
Served by
- Southeastern
- Thameslink
Southeastern FAQs
Everything you need to know to travel with Southeastern: amenities, cancellation policy, luggage allowance and more
Southeastern offers train services across Southeast England, including routes to London, Kent, and East Sussex, connecting major cities like London, Ashford, and Canterbury.
Southeastern trains are accessible for passengers with reduced mobility, featuring wheelchair spaces, accessible toilets, and ramps for boarding.
Refund policies with Southeastern vary by ticket type, so it is important to check the specific terms related to your ticket to understand the cancellation process.
There is no formal check-in process with Southeastern; simply board the train with a valid ticket.
Southeastern offers compensation if you miss your connection due to a delay.
Refunds and compensation with Southeastern are generally processed within 14 working days, with Anytime tickets being eligible for a full refund before travel, while Advance tickets may incur a fee.
With Southeastern, compensation requests for unused Anytime tickets can be submitted anytime before travel for a full refund, while Advance tickets have a limited refund option subject to a fee. Refunds are usually processed within 14 working days.
If your train with Southeastern is delayed, you may be eligible for compensation under their Delay Repay scheme.
For delays with Southeastern trains exceeding 120 minutes, passengers are entitled to compensation equal to 50% of the fare.
If your train with Southeastern is delayed between 60-119 minutes, you are entitled to compensation of 25% of the fare.
Southeastern services leave from various stations in London, including major hubs like London Victoria, London Charing Cross, and London St Pancras International.
Passengers traveling on Southeastern can store up to 2 pieces of luggage and 1 small hand luggage in the overhead racks and luggage storage areas at the end of the carriages.
Southeastern does not offer overnight train services.
When traveling with Southeastern within the UK, you do not need to bring your passport. However, if you are traveling internationally from a Southeastern station, a passport may be required depending on your destination's entry requirements.
You can take small pets in carriers on Southeastern trains for free, while dogs require a ticket. Guide dogs can travel free of charge.
If your train is canceled with Southeastern, you are eligible for a full refund.
Off-Peak and Anytime tickets with Southeastern are generally refundable, but conditions and potential fees may apply.
Southeastern trains are equipped with USB sockets, providing passengers with a way to charge their devices during the journey.
You cannot buy subway tickets onboard Southeastern trains.
Southeastern does not offer compensation for delays caused by weather or strikes.
Southeastern trains offer onboard WiFi for passengers.
Southeastern offers quiet zones on their services, providing a peaceful environment for passengers who prefer a quieter travel experience.
station information and services
Most popular Southeastern train stations
Amenities at train station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
Wifi
- Free, unlimited WiFi is available throughout the station.
Lockers
- Luggage lockers are located on the lower concourse close to the Eurostar line.
Parking
- Car Park: Station Car Park
Dining
- The Betjeman Arms
- AMT Coffee
- The Booking Office
- Carluccio’s
- Chop’d
- Greggs
Taxis
- Taxi: Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible taxis: Accessible taxis can be located on Midland Road and Pancras Road
Accessibility
- Wheelchair access, elevators, escalators, complimentary assistance for passengers with reduced mobility and other needs.
WC
- National key toilets: Yes
- National key toilets location: There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Baby changing facilities: Yes
Hotel
- The Standard
- Kimpton Fitzroy London
- Alhambra Hotel
Ticket Office
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
Bike Parking
- Storage sheltered: Yes
- Storage location: Within car park
- Storage CCTV: Yes
Information Desk
- Located on the lower level in the main hall.
Public transit options for London St Pancras International
- Subway lines: Circle Line, Hammersmith & City Line, Metropolitan Line, Northern Line, Piccadilly Line, Victoria Line
- Train lines: Overground line, High Speed 1, Eurostar
- Bus lines: 326, 139
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 04:45 - 01:00 Saturday 04:45 - 01:00 Sunday 05:25 - 01:00 Ticket office is located on the lower level concourse.
Distance to city center
2 kmShopping
- Type of shops available: Various shops, cafes and restaurants
Parking
- Car Park: No
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: All platforms can be accessed by lift
- Accessible taxis: Taxis with ramps. There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:45 Sunday 06:00 - 00:45
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The toilets can be located on the lower concourse. A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors. The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access. Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
Bike Parking
- Storage sheltered: Yes
- Storage location: Located in Station Approach.
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for London Bridge
- Onward travel information: The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street. For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
- Location for Rail Replacement Services: Rail replacement bus services are usually found outside the front of the station. However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
- Metro: For North and North East Kent and South East London
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Sunday 06:30 - 22:00
Distance to city center
1 kmShopping
- Type of shops available: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Parking
- Car Park: Station Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Main concourse
- Accessible taxis: Available on request Taxi rank outside main station entrance
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Sunday 24 Hours a Day
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
- National key toilets: Yes
- National key toilets location: Hudson's Place and Central Concourse
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets,
Bike Parking
- Storage sheltered: Yes
- Storage location: Car Park Upper Level (Victoria Place), above Gatwick Express.
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for London Victoria
- Onward travel information: Victoria Bus Station at Station Front
- Location for Rail Replacement Services: When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances. Check posters and staff for more details.
- Metro: Underground services: Victoria Line, District Line and Circle Line
London Charing Cross
Amenities at train station
ShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Sunday 24 Hours a Day
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Yes, the station is all on one level and all platforms are reachable by disabled passengers.
- Accessible public telephones: On the central passage in the main concourse
- Accessible taxis: Accessible taxis are located outside the front of the station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: On the concourse in front of the ticket office.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: Located on the central passage in the main concourse.
- National key toilets: Yes
- National key toilets location: Located on the central passage in the main concourse. Radar key for accessible toilets
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: No
- Storage location: Within car park and station forecourt
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for London Charing Cross
- Metro: Bakerloo Line Northern Line.
London Cannon Street
Amenities at train station
ShoppingParkingDiningAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:00 - 10:0015:00 - 19:00 Saturday - Sunday 06:00 - 10:0015:00 - 19:00
Distance to city center
2 kmShopping
- Type of shops available: Wide range of shops
Parking
- Car Park: No
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access to the left of the front entrance on Cannon Street. A lift opposite platform 1 connects the upper and lower concourses
- Accessible public telephones: Available during station opening hours
- Accessible taxis: Accessible taxis are located on Dowgate Hill, left of the station.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Available during station opening hours
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: During station opening hours.
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: These are beside the ticket office located near platform 7. There are also a baby changing facilities here
- National key toilets: Yes
- National key toilets location: These are located near platform 7 and are operated by a radar key.
- Baby changing facilities: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Southeastern destinations
Not sure where to begin your Southeastern adventure? Check out these popular Southeastern destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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