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TGV Lyria FAQs
Everything you need to know to travel with TGV Lyria: amenities, cancellation policy, luggage allowance and more

With TGV Lyria, you can travel directly between various cities in France and Switzerland, including Paris to Geneva, Lausanne, Zurich, and Basel.
TGV Lyria trains are accessible for passengers with reduced mobility, offering wheelchair spaces, accessible toilets, and boarding assistance.
Cancellation with TGV Lyria depends on the ticket type, as cancellation policies vary accordingly.
TGV Lyria does not require a formal check-in process; passengers can simply board the train with a valid ticket.
Yes, TGV Lyria provides compensation if you miss your connection due to a delay.
TGV Lyria offers partial refunds for exchangeable tickets with a fee before departure, and the processing time for refunds is approximately 2-3 weeks. Non-exchangeable tickets are not eligible for refunds.
With TGV Lyria, non-exchangeable tickets are not eligible for a refund, whereas exchangeable tickets can be partially refunded with a fee before departure.
If your train with TGV Lyria is delayed, you are eligible for compensation for a connection delay.
For a train delay with TGV Lyria above 120 minutes, the compensation is 50% of the ticket price.
For a train delay between 60-119 minutes, TGV Lyria offers compensation amounting to 25% of the ticket price.
TGV Lyria operates trains between France and Switzerland, with major departures from Paris's Gare de Lyon station.
On TGV Lyria trains, passengers can store their luggage in overhead racks, luggage areas at the end of carriages, and between seats, with an allowance of one piece of hand luggage and two pieces of luggage per person.
When traveling with TGV Lyria, it is recommended to carry your passport, as identification checks may occur and travel often crosses international borders.
Small pets in carriers can travel for free on TGV Lyria trains, while large dogs require a paid ticket. Guide dogs are allowed onboard free of charge.
If your train is cancelled by the operator, TGV Lyria offers a full refund.
Refundable train tickets with TGV Lyria typically include those purchased with more flexible fare conditions, allowing modifications and cancellations with a refund, possibly subject to fees depending on the ticket class.
Yes, TGV Lyria trains are equipped with USB plugs, allowing passengers to charge their devices during their journey.
Buying subway tickets onboard is not available on TGV Lyria trains.
TGV Lyria does not offer compensation for delays caused by weather or strikes.
Yes, TGV Lyria trains offer WiFi on board, allowing passengers to stay connected during their journey.
Yes, TGV Lyria offers quiet zones on their trains, providing a serene environment for passengers who prefer a peaceful journey.
