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Provider information and services
West Midlands Trains
About
West Midlands Trains is a train operator based in the United Kingdom, providing services across the West Midlands region. It operates a variety of train types, including the Class 350 Desiro, Class 323 Electrostar, Class 170 Turbostar, and Class 172 Turbostar. These trains offer a range of onboard facilities, such as free Wi-Fi, power sockets, and air conditioning. Passengers can purchase a range of tickets, including single, return, and season tickets. The most popular routes operated by West Midlands Trains include Birmingham to London Euston, Birmingham to Wolverhampton, and Birmingham to Coventry.
Luggage & cancellation policy
Luggage included
2 pieces of luggage and 1 small item
Luggage storage
Overhead racks, under seats, and designated luggage areas
Cancellation Policy
According to ticket conditions
Refund
Full refund if service canceled
Amenities on board the train
Wifi
Food sold onboard
Trolley service with drinks and snacks on some routes
Seat reservation
Seat reservations available for an additional fee
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, priority seating
Pets
Small pets in carriers travel free. Dogs require a ticket at 50% of adult fare. Guide dogs travel free
Quiet zone
Popular routes
West Midland Trains train tickets
Select the route
Showing the fastest and cheapest results for Nov 20
West Midlands Trains
08:46AM0h32
London Euston (EUS)09:18AMMilton Keynes Central (MKC)
€101One-way
0 transfers
West Midlands Trains
08:23AM0h44
London Euston (EUS)09:07AMMilton Keynes Central (MKC)
€301One-way
0 transfers
West Midlands Trains
08:39AM1h06
London Euston (EUS)09:45AMMilton Keynes Central (MKC)
€311One-way
0 transfers
West Midlands Trains
08:09AM1h06
London Euston (EUS)09:15AMMilton Keynes Central (MKC)
€311One-way
0 transfers
Popular West Midland Trains routes
London Euston (EUS) to Birmingham New Street (BHM) train
from €11
Direct trains available
1h27 average duration
7trains per day
Served by
- East Midlands Trains
- Chiltern Railways
- Avanti West Coast
- West Midlands Trains
- CrossCountry
London to Liverpool train
from €20
Direct trains available
2h23 average duration
9trains per day
Served by
- Avanti West Coast
- West Midlands Trains
London to Birmingham train
from €12
Direct trains available
1h18 average duration
38trains per day
Served by
- Chiltern Railways
- Avanti West Coast
- CrossCountry
- West Midlands Trains
- Great Western Rail
London to Manchester train
from €24
Direct trains available
2h06 average duration
15trains per day
Served by
- Avanti West Coast
- Northern Rail (3)
- East Midlands Trains
- CrossCountry
- West Midlands Trains
Birmingham New Street (BHM) to London Euston (EUS) train
from €11
Direct trains available
1h19 average duration
7trains per day
Served by
- Chiltern Railways
- East Midlands Trains
- CrossCountry
- Thameslink
- Avanti West Coast
- West Midlands Trains
London Euston (EUS) to Milton Keynes Central (MKC) train
from €8
Direct trains available
0h30 average duration
6trains per day
Served by
- West Midlands Trains
- CrossCountry
- Chiltern Railways
- East Midlands Trains
- Thameslink
- Avanti West Coast
Birmingham to London train
from €16
Direct trains available
1h19 average duration
37trains per day
Served by
- West Midlands Trains
- Avanti West Coast
- Chiltern Railways
- CrossCountry
Liverpool to London train
from €27
Direct trains available
2h13 average duration
8trains per day
Served by
- West Midlands Trains
- Avanti West Coast
Manchester to London train
from €33
Direct trains available
2h09 average duration
18trains per day
Served by
- West Midlands Trains
- Avanti West Coast
- Northern Rail (3)
- CrossCountry
- East Midlands Trains
London Euston (EUS) to Watford Junction (WFJ) train
from €11
Direct trains available
0h14 average duration
10trains per day
Served by
- West Midlands Trains
- London Public Transportation (3)
- Avanti West Coast
West Midland Trains FAQs
Everything you need to know to travel with West Midland Trains: amenities, cancellation policy, luggage allowance and more
West Midlands Trains operates services across the West Midlands region, including routes to cities such as Birmingham, Coventry, Wolverhampton, and Shrewsbury.
West Midlands Trains ensures accessibility for passengers with reduced mobility by providing wheelchair spaces, accessible toilets, ramps for boarding, and priority seating.
You can cancel your train with West Midlands Trains according to the ticket conditions specified at the time of purchase.
There is no formal check-in process for West Midlands Trains; simply board the train with a valid ticket.
Yes, if you miss your connection due to a delay, West Midlands Trains provides compensation for such disruptions.
Refunds with West Midlands Trains take approximately 2-3 weeks for processing, and while advance tickets are non-refundable, anytime tickets can be refunded before travel.
West Midlands Trains allows compensation requests to be submitted within a specified period after the occurrence, though specific data regarding the exact submission timeframe is not provided.
If your train with West Midlands Trains is delayed, you may be eligible for compensation, specifically for connection delays.
For a train delay exceeding 120 minutes with West Midlands Trains, the compensation is 50% of the single ticket price.
For a delay of 60-119 minutes, West Midlands Trains offers compensation of 25% of the single ticket price.
West Midlands Trains operates from various stations, including Birmingham New Street and Coventry.
On West Midlands Trains, you can store your luggage in overhead racks, under seats, or in designated luggage areas, with an allowance of 2 pieces of luggage and 1 small item.
West Midlands Trains does not operate overnight trains, as night journeys are not available.
While traveling with West Midlands Trains, passengers generally do not need to bring a passport unless it is required for identification purposes by special conditions, such as purchasing certain types of tickets or if a specific journey requires additional identification.
Small pets in carriers travel free on West Midlands Trains, while dogs need a ticket priced at 50% of the adult fare. Guide dogs can travel free of charge.
If your train is canceled with West Midlands Trains, you are entitled to a full refund.
With West Midlands Trains, Anytime and Off-Peak train tickets may be refundable subject to an admin fee, while Advance tickets are generally non-refundable.
West Midlands Trains offers USB plugs on their trains, allowing passengers to charge their devices during their journey.
You cannot buy subway tickets onboard West Midlands Trains.
West Midlands Trains does not offer compensation for delays caused by weather or strikes.
Yes, West Midlands Trains provides WiFi onboard their trains.
West Midlands Trains offers quiet zones on its services, providing a more peaceful environment for passengers.
station information and services
Most popular West Midland Trains train stations
Amenities at train station
Wifi
Lockers
Shopping
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Fri: 06:00 - 00:00
- Sat: 06:00 - 23:00
- Sun: 07:00 - 00:00
Wifi
- Free public Wi-Fi available.
Lockers
- Excess Baggage Co luggage storage is located near the entrance to Platform 16 and is open daily from 08:00 to 21:00.
Shopping
- Type of shops available: Wide range of shops - see the Station Plan map.
Dining
- Burger King
- Caffè Nero
- Nando's
- The Signal Box
- Delice de France
- Tortilla
- Starbucks
- AMT Coffee
- Upper Crust
- Camden Food Co.
- & many more
Taxis
- Taxi: The taxi rank is located beneath the station.
- Accessible taxis: The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts. You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482. The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
Accessibility
- Station is fully accessible, and passengers can request assistance at the mobility assistance reception desk.
WC
- Toilets Location: These are located by the entrance to platforms 1-3 There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
- National key toilets: Yes
- National key toilets location: These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
- Baby changing facilities: Yes
Hotel
- Hilton London Euston
- The Wesley Euston Hotel
- Travelodge London Central Euston
Lounge
- Waiting rooms location: Located by the entrance to platforms 16-18
Ticket Office
- Mon - Fri: 06:00 - 00:00
- Sat: 06:00 - 23:00
- Sun: 07:00 - 00:00
Bike Parking
- Storage sheltered: Yes
- Storage location: On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
- Storage CCTV: Yes
Information Desk
- Located near the center of the station's main concourse.
Public transit options for London Euston
- Tube lines: Circle, Hammersmith & City, Metropolitan, Northern (Bank and Charing Cross branches), Victoria
- Overground lines: Watford DC
- Bus lines: 18, 30, 59, 68, 73, 91, 168, 205, 253, 390, N5, N20, N73, N91, N205, N253
- Rail lines: London North Western Railway, London Overground, Avanti West Coast, Caledonian Sleeper
- Location for Rail Replacement Services: Go to Platform 2, there is a gate adjacent to the station from the main road.
Amenities at train station
WifiLockersShopping
ParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Wifi
- Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
Lockers
- You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
Shopping
- Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
Parking
- Car Park: Short Stay Car Park
Dining
- All Bar One
- Leon
- Caffè Nero
- Five Guys
- Krispy Kreme
- The Pasty Shop
- Upper Crust
- Wasabi
- Starbucks
- Hotel Chocolat
Taxis
- Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
- Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
Accessibility
- Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
WC
- Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
- National key toilets: Yes
- National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
Hotel
- Holiday Inn Birmingham City Center
- Premier Inn Birmingham City Center (New St Station)
- Radisson Blue Hotel, Birmingham
Lounge
- Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Ticket Office
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: Yes
Information Desk
- In the middle of the station.
Public transit options for Birmingham New Street
- Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
- Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
- Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Milton Keynes Central
Amenities at train station
ShoppingParkingDiningATMAccessibilityWCTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 04:45 - 22:00 Saturday 06:00 - 22:00 Sunday 06:45 - 21:30 Peak demand is 0700-1000 1630-1830 Mon-Fri
Distance to city center
1 kmShopping
- Type of shops available: Convenience store Passport Photo Booth
Parking
- Car Park: Station Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Public telephones are accessible - situated on the concourse and at the front of the station outside the main entrance
- Accessible taxis: Accessible taxis are available
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The toilets are located on 1 and 3. Please be advised the non-accessible toilets on Platforms 1 and 2 are locked out of use until further notice. The National key toilets are located on the Main Concourse (operated by a RADAR key), Platform 1 and Platform 3. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The toilet facilities are available: Monday - Sunday 05:00-23:00.
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Front of station
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0800 0248 997
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:00 - 23:38
- Sun: 07:15 - 23:05
Wifi
- Free public Wi-Fi available.
Lockers
- The Excess Baggage Co. lockers and staffed luggage storage counter are located in the main concourse near the escalators across from Platform 6. Open daily 08:00 to 21:00.
Shopping
- Type of shops available: Various retail establishments including Photo Booths to purchase items whilst in the station
Parking
- Car Park: Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street
Dining
- Caffè Nero
- Costa Coffee
- Upper Crust
- Starbucks
- JD Wetherspoon
Taxis
- Taxi: The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance.
- Accessible taxis: Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.
Accessibility
- Full wheelchair access throughout the station, with help points at the Skelhorne Street entrance and at customer information desk in the main concourse.
WC
- Toilets Location: Male and Female toilets located on the station concourse by Lord Nelson street entrance
- National key toilets: Yes
- National key toilets location: The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
Hotel
- Pembroke Studios
- Riley’s Rooms
- Holiday Inn Liverpool City Center
Lounge
- Waiting rooms location: Located on main concourse
Ticket Office
- Mon - Sat: 05:00 - 23:38
- Sun: 07:15 - 23:05
Bike Parking
- Storage sheltered: Yes
- Storage location: Alongside station entrance
- Storage CCTV: Yes
Information Desk
- Located in the main concourse.
Public transit options for Liverpool Lime Street
- Suburban train lines: Wirral Line (green)
- Bus lines: 9, 10, 61, 82, 79, 86C, 500
- Train lines: Northern, West Midlands, TransPennine Express, East Midlands, Avanti West Coast, Transport for Wales, London Northwestern
- Location for Rail Replacement Services: Rail replacement services depart at the Bus stop on Skelhorne Street, near the Tesco Express. L3 5GA.
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 05:15 - 21:30 Saturday 05:30 - 20:45 Sunday 07:30 - 21:30
Parking
- Car Park: Warwick Road (Car Park 3)
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: This station has step-free access to all platforms / the platform
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: Toilets are located on Platforms 1 and 2/3
- National key toilets: Yes
- National key toilets location: Yes , Located on platform 1 , these toilets are operated with a radar key
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Cycle Hub off main concourse 144 spaces 59 cycle hoops at the end of platform 1 , 2x spaces per hoop = 118 spaces
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for Coventry
- Location for Rail Replacement Services: Rail replacement coach services can be found at the front of the station.
West Midland Trains destinations
Not sure where to begin your West Midland Trains adventure? Check out these popular West Midland Trains destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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