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Provider information and services
Smartwings
About
Smartwings is the largest Czech airline, operating scheduled, charter, and private business jet flights. Founded in 1997 as Travel Service, the company rebranded to Smartwings in 2018, adopting the name of its former low-cost brand. Headquartered in Prague, Smartwings offers regular air connections to over 80 destinations, primarily focusing on leisure travel across Europe, North Africa, and the Middle East. The Smartwings Group includes subsidiaries in Poland, Slovakia, and Hungary, and is a member of the International Air Transport Association (IATA), holding the IOSA certificate for operational safety.
Luggage & cancellation policy
Additional luggage
Additional luggage can be added for a fee of 40 EUR if booked at least 36 hours before departure.
Luggage storage
Checked baggage is available for purchase, with a fee of 40 EUR if booked at least 36 hours before departure.
Cancellation Policy
Tickets purchased under the LITE and PLUS price packages are non-refundable; FLEX tickets are refundable for a fee of 60 EUR per untraveled segment.
Amenities on board the airplane
Food sold onboard
Meals and beverages are provided during significant delays exceeding 3 hours.
Seat reservation
Toilets
Bikes
Pets
Dogs and cats are allowed in the cabin in boxes up to 43 x 30 x 27 cm and a weight of 8 kg, with a fee of 100 EUR per flight.
Smartwings FAQs
Everything you need to know to travel with Smartwings: amenities, cancellation policy, luggage allowance and more
Smartwings does not offer free meals or snacks on board.
NotDefined's flight destinations are not specified, so it is essential to verify directly for accurate information on their available routes.
Smartwings charges for seat selection, with standard seats priced between 7 and 12 EUR and extra legroom seats between 15 and 25 EUR.
Yes, with Smartwings, strollers and car seats can be checked for free.
Accessibility is not available for passengers with reduced mobility when traveling with NotDefined.
Smartwings allows free cancellation within 24 hours of booking if the flight is more than 7 days away; otherwise, cancellation is not available.
In-flight entertainment options are not available with Smartwings.
Smartwings offers the option to purchase checked baggage weighing up to 23kg, but specific fees for overweight or oversized baggage are not detailed in the available data.
Smartwings allows passengers to carry 1 small personal item with a maximum size of 40x20x30 cm.
Smartwings allows unaccompanied minors aged 6-11, and the service must be booked at least 48 hours before departure.
Name changes are not allowed on Smartwings tickets.
Yes, you can bring your pets onboard NotDefined, as they allow pets to travel with passengers.
You can fly with Smartwings up to the 34th week of pregnancy without a medical certificate, and up to the end of the 36th week with a medical certificate.
Yes, you can charge your devices on board Smartwings as USB plugs are available for use.
Smartwings typically allows passengers to bring sports equipment and musical instruments, although specific policies, fees, and size restrictions may apply. For precise information, it is recommended to check directly with Smartwings or consult their official guidelines.
NotDefined does not offer Wi-Fi on its flights.
airport information
Most popular Smartwings airports
Amenities at airport
Wifi
Shopping
Parking
ATM
Taxis
Accessibility
WC
Shower
Lounge
Lost and Found Officeinformation
Distance to city center
13 km
Car connection
A59, Exit FlughafenWifi
- Free Wi-Fi available throughout the airport.
Shopping
- Shops in both terminals, including duty-free and fashion.
Parking
- Parking available near terminals, approximately 3€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Ramps, assistance.
WC
- Available throughout the airport.
Shower
- Yes
Lounge
- Lounges available, including Lufthansa Lounge.
Lost and Found Office
- Located in Terminal 2, service desk.
Public transit options for Cologne Bonn Airport
- Bus: SB60, 161
- Train: S13, S19
Amenities at airport
WifiShoppingParkingATMTaxisAccessibilityWCShowerLoungeLost and Found Officeinformation
Distance to city center
5 kmCar connection
A1, exit 2Wifi
- Free Wi-Fi available throughout the airport.
Shopping
- Shops located in both terminals, include Duty-Free and local brands like Ale-Hop.
Parking
- Parking available in P1, P2, and P3, approximately 0.95€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Elevators, ramps, toilets.
WC
- Available throughout the airport.
Shower
- Yes
Lounge
- Lounges available, including ANA Lounge in Terminal 1.
Lost and Found Office
- Located in the arrivals area of Terminal 1.
Public transit options for Humberto Delgado Airport
- Bus: 705, 722, 744, 783
- Metro: Red Line
Amenities at airport
WifiShoppingParkingATMTaxisAccessibilityWCShowerLoungeLost and Found Officeinformation
Distance to city center
3 kmCar connection
C-31, Exit 192Wifi
- Free Wi-Fi available throughout the airport for an unlimited time.
Shopping
- Shops are available in both terminals, including duty-free and brands like Zara and Desigual.
Parking
- Parking available with several options including long-term and short-term parking, approximately 3€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Elevators, ramps.
WC
- Available throughout the airport, including accessible facilities.
Shower
- Yes
Lounge
- Lounges available, including the Sala VIP Pau Casals in Terminal 1.
Lost and Found Office
- Located in both terminals, with offices located near the baggage claim areas.
Public transit options for Barcelona El Prat Airport
- Buses: Aerobús A1, Aerobús A2, 46, N17
- Metro: L9 Sud
- Train: R2 Nord
Smartwings destinations
Not sure where to begin your Smartwings adventure? Check out these popular Smartwings destinations for travel details and nearby attractions:
Other flight journeys you might be interested in
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